A commitment to quality requires a mind-set that continually looks for ways of doing the job better.  "Good enough" is not good enough.  Although we probably will not achieve perfection, we should always aim toward it.  

Thinking incompatible and unacceptable with Community Action's  way of doing business includes the following kinds of excuses:

* That's the way we've always done it.

*  I didn't know you needed it right away.

*  It wasn't my fault.

*  That's not my department.

*  No one told me what to do.

*  I'm waiting for approval.

*  Someone should have told me not to do that.

*  I didn't know.

*  I forgot.

*  I'm too busy to do it.

*  Someone told me to do the wrong thing.

*  I thought I told you.

*  Why didn't you ask me?

*  I told someone else to take care of this.

* I can't do it.

* That will never happen.

*  I forgot it at home.

*  The copier was broke.

* I wasn't there.

*  I didn't see that.